Contact Us

Contact Us

We are here to assist with your 3D printing needs

Get in Touch

Have questions about our Filaloop filaments, diameter tolerances, or need support with your order? Our dedicated support team is ready to provide technical and commercial assistance.

📧 Customer Support Email:

1505591703@qq.com

🏢 Company Office Location:

4F, Bldg 24, Keyuan West, No. 5 Keyuan Rd, Nanshan District, Shenzhen, Guangdong, 518000, China

⏰ Business Hours:

Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)
Saturday & Sunday: Closed

⏳ Response Time Commitments:

We strive to respond to all email inquiries within 24-72 hours during business days.

Before You Email Us:

To help us resolve your inquiry as quickly as possible, please include the following information if you are contacting us about an active order:

  • Your Full Name
  • Order Number (e.g., #FL1001)
  • Photos or videos of the issue (for filament diameter or technical printing inquiries)

*Please note: Orders are processed and dispatched within a strict 72-hour cycle on working days. Tracking numbers will be sent via email once generated.

Filaloop is fully committed to operational transparency and verified compliance with local consumer protection guidelines.

Filaloop — Consistent Quality and Dedicated Maker Support.

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